Privacy Policy

Last updated: 19 February 2026

Tourism Tribe Pty Ltd ("we", "us", "our") operates robin.tourismtribe.ai and related services. We are committed to protecting personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

Contact details: name, email address, phone number, business name, and website URL when signing up or contacting us.
Usage data: pages visited, time spent on pages, referring URLs, browser type, device information, and IP address.
AI tool inputs: content provided when using Robin (such as business descriptions, social media drafts, or source material). This content is processed to deliver tool output and is not shared with third parties.
Communication records: emails, chat messages, and phone enquiries sent to us.

2. How We Use Your Information

Personal information is used to:

Provide and improve Robin and related services.
Send reports, results, and responses to enquiries.
Send marketing communications where opted in or where there is a legitimate interest (unsubscribe available at any time).
Analyse website usage to improve content and user experience.
Comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember preferences and settings.
Understand how users interact with the website.
Measure the effectiveness of marketing efforts.

Users can manage cookies through browser settings. Disabling cookies may affect some website functionality.

4. Third-Party Services

We use the following third-party services. Data may be processed by these providers in accordance with their own privacy policies:

Anthropic (Claude AI): powers Robin's content generation. Content input is sent to Anthropic's API for processing.
Google (Imagen 3): image generation for visual content.
Stripe: payment processing.
Resend: transactional email delivery.

5. Data Storage and Security

Data is stored on servers in Australia and the United States. We take reasonable steps to protect personal information from unauthorised access, modification, or disclosure, including:

HTTPS encryption on all pages.
Access controls and authentication for staff systems.
Regular review of data handling practices.

6. Data Retention

Personal information is retained only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Users can request deletion of their data at any time (see Section 8).

7. Disclosure of Information

We do not sell personal information. Information may be disclosed:

To third-party service providers listed in Section 4, solely to deliver services.
If required by law, regulation, or legal process.
To protect our rights, safety, or property.

8. Your Rights

Under Australian privacy law, users have the right to:

Access the personal information we hold about them.
Correct any inaccurate or out-of-date information.
Request deletion of personal information.
Opt out of marketing communications at any time.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if privacy has been breached.

To exercise these rights, contact us at [email protected].

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

This privacy policy may be updated from time to time. Changes will be posted on this page with an updated date.

11. Contact Us

For questions about this privacy policy or how data is handled:

Tourism Tribe Pty Ltd
Email: [email protected]
Phone: +61 (0)7 3103 7994
Address: Suite 1, 57 Woodfield Road, Pullenvale QLD 4069